My Judi Privacy Policy – Our Commitment to Protecting Your Personal Data

My Judi ("we", "Platform") is committed to protecting the privacy and security of the personal information of all players using our platform in Malaysia. This Privacy Policy explains in detail how we collect, use, disclose, and protect your personal data when you register and use My Judi's services.

This Privacy Policy applies to all information collected through the My Judi website, mobile platform, customer support live chat, email communications and all other channels we operate. It also applies to all financial transactions conducted through payment methods accepted by My Judi.

My Judi complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations in force in Malaysia. If you do not agree with this Privacy Policy, please do not use the My Judi platform.

My Judi collects various types of information necessary to operate our platform safely and efficiently. Below are the categories of data we collect:

For the Know Your Customer (KYC) process, My Judi may request additional verification documents such as a copy of your MyKad or passport, proof of residence, or bank statements. These documents are stored securely and used solely for identity verification and legal compliance purposes.

My Judi collects your personal information through several key methods:

• Account registration: When you register with My Judi, you provide basic information such as your name, email address, phone number, and date of birth directly to us.
• In-platform activity: Every action you take on the platform — from placing bets on slots, MLBB matches, live baccarat tables, or EPL markets — is automatically recorded as part of normal platform operations.
• Financial transactions: When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, transaction information is collected for financial records and compliance purposes.
• Communications with us: When you contact My Judi customer support via live chat or email, the content of that communication is retained for quality control and dispute resolution purposes.
• Cookies and tracking technologies: The My Judi platform uses cookies and similar technologies to automatically collect usage and technical data when you browse our platform.

My Judi uses collected personal data solely for the following legitimate purposes:

• Account management: To create and manage your player account, verify your identity and process transactions securely.
• Service delivery: To provide access to all games and features on the My Judi platform, including slots, live casino, e-sports, and Sports Betting.
• Payment processing: To process deposits and withdrawals in MYR via accepted payment methods.
• Fraud prevention: To identify and prevent fraudulent activity, money laundering and other unlawful activities on the platform.
• Legal compliance: To fulfil our obligations under applicable Malaysian law.
• Platform improvements: To analyse usage patterns and improve service quality, technical performance, and the overall user experience.
• Customer support: To provide efficient and effective assistance whenever you contact the My Judi support team.
• Promotional communications: To keep you informed about the latest offers, bonuses, and promotions on My Judi — only if you have consented to receive them.

My Judi will not use your personal data for purposes unrelated to the services we provide without first obtaining your additional consent.

My Judi does not sell, rent, or share your personal data with third parties for marketing purposes. However, under the following limited circumstances, we may share your personal data:

• Selected service providers: My Judi works with trusted third-party service providers, including game providers (such as Pragmatic Play and Evolution Gaming), payment processors, and technical infrastructure providers. These providers are granted access only to the data necessary for their services and are bound by strict confidentiality agreements.
• Legal requirements: My Judi may disclose personal data where required by Malaysian law, court order, or an official request from a competent authority.
• Fraud prevention: In certain circumstances, we may share information with authorities or fraud prevention organisations to protect the integrity of the platform and the interests of all players.
• Business transfers: If My Judi is involved in a merger, acquisition or asset sale, player data may be transferred to the relevant party with appropriate advance notice given to players.

My Judi continually invests in the latest security infrastructure to ensure your personal data is always protected. The security measures we have implemented include:

While we take all reasonable measures to protect your data, no system is 100% immune to cyber threats. We encourage you to also play your part in securing your account by using a strong password and never sharing your login credentials with anyone.

My Judi retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required under applicable Malaysian law. The following are general guidelines on data retention periods:

• Active account data: For as long as your My Judi account remains active.
• Financial transaction records: A minimum of 7 years from the transaction date, in accordance with Malaysian financial legal requirements.
• KYC documents: 5 years after account closure or the date of the last transaction, whichever is later.
• Customer support records: 2 years after the closure of the relevant support ticket.
• Technical log data: 90 days from the date the log is generated.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised in a manner that prevents recovery.

The My Judi platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how visitors use our platform to help us improve performance and user experience. All data is collected anonymously.
• Preference cookies: Allows the platform to remember your preferences, such as your preferred language and display settings, for future sessions.
• Security cookies: Used for identity verification and fraud prevention purposes, helping to ensure that only legitimate users can access their accounts.

You can manage your cookie preferences through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some areas of the My Judi platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by My Judi:

To submit any data rights request, please contact us by email at support@myjudi.click with the subject line "Data Rights Request", or via the live chat on the platform. We may require identity verification before processing your request in order to protect the security of your data.

My Judi is an exclusive platform for adults aged 18 and above. We do not intentionally collect, process, or store personal data from individuals under the age of 18. Should we discover that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

We encourage parents and guardians to use appropriate parental control software to prevent minors from accessing online gambling platforms. If you suspect that a My Judi account has been registered by an underage individual, please contact us immediately at support@myjudi.click.

My Judi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform service expansions. When this Privacy Policy is amended, we will:

• Updating the "Last Updated" date at the top of this document.
• Notifying players of material amendments via in-platform notifications.
• Sending an email to the player's registered address for significant amendments.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the My Judi platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, please contact us through any of the following channels:

• Email: support@myjudi.click — use the subject line "Data Privacy Enquiry" for a faster response.
• Live Chat: Available 24/7 directly within the My Judi platform via the chat icon at the bottom right corner of the screen.
• VIP Manager (Platinum members and above): Contact us directly through the dedicated private channel provided.

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex matters, we will provide an update within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant authority.

For more information about your rights and how our platform operates, please also refer to Terms & Conditions and page FAQ us.